While we can’t guarantee that we will arrive at your home at the scheduled time, we’ll get as close as we can. Our goal is to arrive within the two hour window around your scheduled time, up to an hour before the scheduled time or up to an hour after. This means that if you have a visit scheduled for 1PM, your walker should arrive between 12PM and 2PM. If you have a puppy, a dog with special needs, or have scheduled multiple visits per day we will narrow the time frame as much as possible!
You can cancel and edit visits through Pet Check until 7am the day of the walk. If you need to change or cancel a visit after 7am that is scheduled for the same day please call or email the office. We’re happy to adjust or cancel any appointments for you! There are no fees added for canceling visits and as long as the walker has not already arrived at your home you will not be charged for the walk.
We ask for two sets of keys in case of emergencies, and to ensure that we hit our two hour arrival window for your visits. If your walker is running late we can send another walker directly to your visit with the second set of keys and your pup will get their walk on time. You can also choose to set up a lockbox outside of your home instead.